HOW TO SEND A PRODUCT IN FOR SERVICE

The products that we manufacture are among the highest in quality and reliability. However, we realize that there are times when a unit may need service. In order to serve you promptly and to the best of our ability we ask that, you please follow the steps below when sending in a unit for repair.

If you would like to send a unit in for service, please follow the steps below, or click here to fill out our online repair form.

1. Enclose a letter with the unit and state a brief explanation of the problems you are having with it.

2. Please be sure you PRINT your complete name, address, and phone number on the letter.

3. * If the unit is covered under FULL WARRANTY - Units that are under warranty will be repaired or replaced and shipped to you at no charge.

4. * If the unit is covered under PARTS WARRANTY - FRL will replace any needed parts for the repair. Customer will pay labor and shipping cost.

5. * If the unit is NO LONGER COVERED UNDER WARRANTY -You may pay by check, money order, or credit card. We accept All Major credit cards. Please include the expiration date and cardholder name with the credit card number. ** We will send units back COD if no other payment arrangements have been made.

6. In order to expedite the return of your Fisher Reseach product, it is our policy to service or exchange and return items without furnishing an estimate unless you request one.

7. If your unit is not repairable or the charge is going to exceed the standard repair cost, you will be notified.

8. All Repairs have a 90-Day warranty. Please check units when you receive them.

9. Ship your unit prepaid to you local service center or to the Factory.

10. If you are unsure what warranty covers your unit, please email service@fisherlab.com with your serial number and model name.

11. Please send all Hobby Underwater units (1280-X, CZ-20 and Impulse) to the Fisher Factory for repair.

*Warranties may vary outside of the United States. Check with your local distributor for details.